GS Retail’s Operational Automation Innovation Based on AIOps Agent | Amazon Web Services

GS Retail automated incident analysis with an AIOps Agent built on Amazon Bedrock and MCP, cutting handling time from 30 minutes to about 2 minutes.

The cloud infrastructure team lets AI choose among monitoring and operations tools to detect incidents, analyze them, and generate RCA reports automatically.

Datadog alert detection, report creation, and Microsoft Teams notifications are now integrated into a single workflow.

The approach reduces reliance on expert-driven analysis, helping lower delays during nights and weekends and reducing the risk of incident spread.