ServiceNow expands autonomous workforce to nearly all business roles

At Knowledge 2026, ServiceNow unveiled new AI specialists for IT, sales, HR, finance, legal, procurement, facilities, health and safety, and security.

The agents are designed to handle end-to-end workflows, including approvals, escalations, and logging, rather than just isolated tasks.

ServiceNow said the specialists use shared platform building blocks and build on early results from existing deployments.

Availability will roll out in phases across the now, June, and September releases, expanding autonomous enterprise operations.