No queues, no staff: Europe's first fully autonomous parapharmacy opens in Lisbon

Lisbon has opened Europe’s first fully autonomous parapharmacy in Parque das Nações.

Customers validate entry with a card, shop without staff, and are billed automatically as they leave.

The Pharma&Go store uses cameras, sensors and AI to track items, with low error rates mainly tied to user behavior.

The model could reduce queues and staffing needs for routine sales while letting pharmacists focus on clinical work.