How well is your company actually adopting AI right now?

Companies are rolling out AI into real workflows quickly, but often automate away the employee know-how that makes those processes work.

The article warns that treating enterprise knowledge like a digitization project can lead firms to discard the context and nuance embedded in experienced staff.

This creates a common AI failure mode: fast automation that looks efficient on paper but breaks on exceptions and edge cases.

The main lesson is that successful enterprise AI depends on preserving human expertise, not just launching pilots or speeding up process execution.