A1Mobilsoft’s Operational Inquiry Automation Journey (1): Problem Definition and 3-Agent Architecture Design

A1Mobilsoft designed a multi-agent architecture to reduce repetitive support questions in its Slack #operations-dev channel through AWS DevCraft 2.0.

Based on 846 inquiries over 32 months and an average first-response time of 2.6 hours, the workload was split into Knowledge, Code, and DB agents.

The system is built on Amazon Bedrock AgentCore Runtime, Bedrock Knowledge Base, and the Strands Agents SDK.

This piece focuses on the problem framing and architecture design behind the automation effort.

It shows a practical enterprise AI pattern for reducing context switching and long-tail response delays for developers.