CRM and AI in 2026: Bitrix24 Copilot Is Turning SMEs Into AI-Assisted Businesses

Bitrix24 is positioning Copilot as an AI layer inside its CRM, moving beyond basic record-keeping for SMEs.

The platform embeds AI across sales, marketing, support, communication, and task workflows.

AI agents can help with lead qualification, follow-ups, ticket handling, scheduling, and pipeline updates.

The goal is to let small businesses handle more customer volume with less manual coordination and staffing.