5 steps to build great service architecture and operational resilience

The article outlines five steps for designing service architecture around customer-facing business services.

It emphasizes mapping dependencies from critical business functions down to underlying technical services.

Clear service ownership is presented as key to faster outage response, better support, and automated triage.

The framework aims to improve incident recovery, root cause analysis, and overall operational resilience.

It also helps organizations meet rising compliance and resilience expectations, especially in regulated sectors like EU financial services.