OpenAI built support agents for its own customer service line, now it hopes big enterprises will trust them too

OpenAI launched Presence, an enterprise platform for AI support agents on phone and chat channels.

The product includes policy controls, simulation testing, monitoring, and human escalation rules.

OpenAI says it already uses a similar agent on its own support line, where it handles most inbound English calls without human help.

The move is meant to show large companies that AI agents can safely handle real customer interactions in production.