AI Trusted Less Than Social Media and Airlines, With Grok Placing Last, Survey Says

A U.S. survey from the American Customer Satisfaction Index found AI’s overall satisfaction score at 73, just below social media and airlines.

Google Gemini ranked highest among major AI platforms, followed by Microsoft Copilot, Claude, and ChatGPT; Grok and Perplexity tied for last.

Respondents voiced broad concerns about AI reducing human interaction, taking jobs, and raising privacy risks, especially among Baby Boomers.

The results suggest AI adoption is outpacing public confidence, which could shape usage, regulation, and product positioning.