Why real estate companies still can’t let go of fax: the “paper and small-scale businesses” wall blocking DX — The mystery of real estate and IT (Page 1 of 2)

Real estate still relies heavily on fax, especially in rental applications where agents send documents by fax to secure priority in processing.

The industry’s fax usage rate remains far above other sectors, reflecting a paper-based workflow and long-standing business customs.

Experts say the sector’s structure, with many small businesses and paper-centered practices, makes digital transformation harder.

This dependence affects transaction speed and efficiency, and highlights why DX in real estate has lagged behind.