Anthropic cut off a company's access to Claude, bringing 60 employees to a halt — Google Form is the only recourse for a vague usage policy violation

Anthropic temporarily suspended Belo’s access to Claude over a vague policy violation notice, halting work for about 60 employees.

Service was restored roughly 15 hours later, and the incident appears to have been a false positive.

The case shows how dependence on a single AI provider can abruptly disrupt business operations.

It also highlights platform risk and weak customer support processes around account enforcement.