OpenAI says more workers are using ChatGPT to do other people's jobs

OpenAI analyzed 800,000+ work-related ChatGPT messages and found 43.5% of job-specific queries crossed into another profession.

Marketing and engineering showed the highest levels of task crossover, highlighting broad cross-functional use of AI at work.

In small businesses, non-specialists often used ChatGPT for expert-like tasks such as contract review, data analysis, and website troubleshooting.

The findings suggest AI is already changing how work gets done by helping workers handle tasks once reserved for specialists.