Freshworks revamps ITAM in Freshservice with AI and live discovery
Key summary
Freshworks has completely revamped IT Asset Management in Freshservice.
The overhaul integrates continuous discovery, live dependency mapping, and AI-driven analysis.
It links fragmented infrastructure data from discovery tools and CMDB silos into service workflows and continuously scans hybrid IT environments.
The system maps relationships among hardware, cloud resources and dependent applications, and supports FireHydrant integration for outage-impact visibility including configuration history.
Features include predictive impact analysis for planned changes, configuration drift detection, Software Asset Management, and license reclamation by comparing purchased licenses with actual usage; CPO Srini Raghavan says complete infrastructure data is needed for AI.
