"Handled without a visit"... LGU+ speeds up contactless transition for home services

LG Uplus is expanding non-face-to-face handling across its home services, processing more than 60,000 cases a month without in-person visits.

Returned-device pickup, self-activation, and some after-sales service are now being handled through broader addresses, dedicated boxes, convenience-store shipping, and improved self-install guidance.

The shift reduces customer waiting and scheduling burdens while improving efficiency across installation, collection, and support for routers, set-top boxes, and AI speakers.