Kyndryl launches service for managing and automating AI agents
Key summary
Kyndryl has launched Agentic Service Management to help organizations prepare IT environments for autonomous AI agents.
The service focuses on automating and managing IT processes in which AI independently performs tasks within complex environments.
It combines assessments, guidelines and implementation models and develops a phased roadmap to adapt IT environments for AI agents.
Kyndryl offers a complementary centralized management solution to monitor active agents and prevent uncontrolled use; agents are tested for security, resilience and policy compliance before production.
The approach targets hybrid and multi‑cloud environments and can automate workloads such as databases and ERP systems; Kyndryl says clear control mechanisms and measurable adoption phases are necessary for deploying AI at scale.
