Gen Z new hires, the training ace up the sleeve is AI: customer service drills and systems development with a computer partner, but what are the risks?

Companies are introducing generative AI into onboarding training for new hires.

Hotels use AI for simulated customer service drills, while manufacturers use it for document creation and presentation practice.

Firms say AI improves efficiency and realism, but they are also strengthening usage rules and literacy training to prevent errors and data leaks.

As generative AI spreads, corporate talent development and workplace education methods are starting to change.